Privacy Policy

Last updated 13 October 2026

About this policy

TNS Group Building (ABN 52 659 808 287) respects your privacy. This policy explains how we collect, use, share and protect personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you send the quote form on this website, we collect your first and last name, mobile number, email address and what you tell us about the job.

The form also records the page you sent it from, the first page you visited on this site, the website that sent you here, and the advertising details in the link you arrived through (such as UTM tags and ad click IDs). This tells us which ads and pages bring enquiries.

The phone numbers on this website are call tracking numbers. When you call one, we see the number you called from, when you called and which page or ad led to the call.

If you email us, or we inspect and quote your job, we keep the details you give us and the details of the work.

Why we collect it

• To reply to your enquiry and book your free inspection
• To prepare your quote, and to carry out and manage the work
• To keep the records we need for our warranty and the law
• To understand which ads and pages bring enquiries, so we can improve them

Who we share it with

• Brevo (brevo.com), the service that sends this website’s form to our inbox
• Leading Leads, the marketing agency that runs this website and our advertising, which receives a copy of each enquiry
• CallRail, which provides the call tracking numbers on this website
• Google, which provides Google Maps and the analytics and advertising tools on this website
• OpenStreetMap, which provides the map of the areas we cover
• Our website host, Hostinger
• Suppliers, only where they need your details for your job

We don’t sell your personal information.

Information sent overseas

Brevo, CallRail and Google may store or process information outside Australia, including in the United States.

Cookies and browser storage

This website stores the advertising details of your visit in your own browser for 30 days, so an enquiry you send later still shows how you found us. Google’s analytics and advertising tools, the call tracking and the maps may also set cookies. You can clear these in your browser settings at any time.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the reasons above or as the law requires.

Seeing or correcting your information

You can ask to see or correct the personal information we hold about you. Contact us using the details below.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first. If we haven’t resolved it within 30 days, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

TNS Group Building
Email info@tnsgroupbuilding.com
Phone 0452 486 399